Q: What is UNION BAY DIVE & KAYAK's On-Line Price Protection Policy?
A: You will automatically get the lowest price we're currently offering on the item(s) you purchased. If the in-store price on the day of pickup is lower than the price you saw on our website the day of your purchase, then you get the store price. We'll automatically credit the difference based on your original payment method.
Q: Can I call to get my credit?
A: No, you must visit our shop to take advantage of our Unbeatable Price Guarantee. Bring the advertisement and your original sales receipt to UNION BAY DIVE & KAYAK for the credit.
Q: What do you consider to be a "local store?"
A: "Local store" refers to any competitor's retail store in British Columbia .
Q: Do you match "limited quantity" offers by local competitors? What if the item is not indicated as being in limited quantity, but the item is not in stock?
A: Our policy does not apply to local competitors' limited quantity offers. In addition, if a local competitor is out of stock of the particular item, we will not match the local competitor's price. Being "in stock" means that the item is available for sale and delivery that day.
Q: When calculating a local competitor's price, do you take into account mail-in rebates, "free with purchase" offers, or other promotional offers?
A: When calculating a local competitor's price we will only consider the competitor's net price at the point of sale—we will not take into account mail-in rebates or other forms of deferred savings.
Q: When calculating your own price do you take into account mail-in rebates, "free with offers" or other promotional offers?
A: Yes, when calculating our own price, we will take into account all forms of savings available on the item, including mail-in rebates and other forms of deferred savings.
Q: Can I combine a price match with a separate offer from UNION BAY DIVE & KAYAK?
A: No, you have the choice of the local competitor's offer and price OR our offer and price, but not both. For example, you cannot receive a price match on an item and then apply a coupon or other form of savings to further reduce the price.
Q: Will UNION BAY DIVE & KAYAK match its own prices?
A: YES, if you purchase an item from us (in-store or on seashelldiving.com) and we advertise the same item at a lower price within thirty days of your purchase, we will credit you 100% of the price difference. Bring the advertisement and your original sales receipt to UNION BAY DIVE & KAYAK for the credit.
Q: Does UNION BAY DIVE & KAYAK match the prices of Internet retailers?
A: Because many Internet retailers are not authorized sellers, we can not guarantee to beat these prices. BUT WE WILL TRY!
Q: Are UNION BAY DIVE & KAYAK instruction, services or protection plans eligible for price matching?
A: Due to the differences in instruction or services being performed, UNION BAY DIVE & KAYAK does not match competitors' instruction or service prices. This includes, but is not limited to, instruction, services such as visual inspections, battery installation, regulator services, suit repair etc.
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